I'll cut right to the chase: don't go to
Planet Sub. Not yet. They have a few (dozen) kinks to work out right now.
The Missus and I ate there today. Dave K
was there (4th comment) too:
I went there for lunch, and it was a complete disaster. ...after 45 minutes I called it quits and got my money back.
Mr. Wilson, I saw you in line...and thought about telling you how long you were going to wait, but I really wanted to read your take here. How did things go?
Gee, thanks, Dave! Actually even had you warned me I still would have stayed. I get a certain masochistic kick out of visiting restaurants in their early days. Sometimes it works out great, and sometimes, well, it doesn't. Besides, it was fairly obvious that there were some problems. Several people asked for their money back after having waited for a while, and I noticed that restaurant staff brought out the same orders twice on a couple occasions, demonstrating some significant backstage disorganization.
The long and short of it is that the time between when The Missus and I ordered and when we received our food was about 50 minutes. That wasn't a typical wait time, though (typical was probably in the 15-25 minute range). I'm pretty sure our food went to the wrong people. (Damn that couple in the corner booth!) Plus, we didn't make a fuss very early because we were talking about some important things so we hardly noticed. Still, 50 minutes for a sub?
The list of problems I noted at Planet Sub is too long to list here. And frankly, I don't feel like kicking them while they're down. I'm telling you flat out not to go to this restaurant for at least a couple weeks. That alone should tell you all you need to know. Give them some time to work things out. If they still suck in mid- to late-June, then I'll pounce.
I should mention that The Missus and I ended up getting our money back for our meal. The manager (?) did a reasonable job of taking care of us once she discovered our plight. She probably should have comped our next meals too, though. That way she either gets us back in the door to give them another chance, or we hand off the coupons to somebody else so they can give the restaurant a chance.