Lincolnite

Back in Fall 2006 when I was shopping for a new laptop, I received a lot of advice from a variety of people. By far the most common piece of advice was, "If you're buying a laptop, be sure to get a good warranty. Best. Advice. Evar. My laptop died unexpectedly yesterday. It appears the motherboard went belly-up. I think the hard drive is fine. Fortunately, I have a 3-year, on-site warranty that covers just such a situation, so yesterday I fired up Dell's online tech support. (I could have called tech support, but if I'm going to be on hold, I'd rather be on hold in a chat window than with a phone glued to my ear.) It didn't take long for Jayant to realize he probably couldn't help me. Before we could finish, though, the chat session unexpectedly ended. No worries, within 30 seconds my phone rang. It was Jayant. He asked if it would be ok if his supervisor were to call me within the next two hours. Sure enough, one hour and 59 minutes later (one minute to spare!) Harsimranjit called. He apologized for taking so long to call, but asked if he could call back within 30 minutes. No problem. He called back, informed me Dell would be setting up an on-site visit, and gave me the relevant information. Now I'm just waiting for the tech to call me to set up the time for him to come over. Anyway, long story short I'm back to working on my old computer. And I'm praying that my backups are relatively current so I can get some work done. So how is your week going so far?

You've got to love Senator Phil Erdman's attitude toward finding a solution to the State Fair / UNL Research Park problem. He has said that if UNL and the Fair Board don't come up with something by February 26, he will pursue a solution that "may not be to anyone's benefit". Translation: if other people can't solve the problem for themselves, then Sen. Erdman will come to the rescue with a complete anti-solution that's sure to tick off everybody. Is that the legislative equivalent of turning the car around if the kids in the back seat don't quit arguing?

I see it's almost time for the Polar Bear Plunge again (Flier [pdf]). The annual fundraiser for Special Olympics of Nebraska is February 23 at Holmes Lake. Last year you folks helped me raise about $400, and I got to join a few dozen other crazy people as we ran into an ice-covered Holmes Lake. It was a blast. This year I want to raise the bar a bit. First, I know we can raise more than $400 this year. Let's really kick things up a notch: let's shoot for $1,000. I'll post more information soon about how you can donate. That's a 250% jump. Pretty substantial, I know, so I'm going to need your help. I would love it if we could put together a team of Lincolnite readers and/or Lincoln bloggers so that we can pool our collective resources. Plus, it's way more fun to do this sort of thing as a group. Who among you is bold enough to take a dip into Holmes Lake's icy waters? Honestly, it's not that bad. It's flippin' cold, yes, but you're not in the water for very long. So come on, who's with me?

What's this? Could Swoof be returning Eatin' in Lincoln to the land of the living? Let's hope so. We missed you, Swoof!

Building off of yesterday's post about Famous Dave's, I've also been thinking about how it's amazing that there are only two "real" Valentino's locations in Lincoln these days. It wasn't long ago there were four locations in town, and they all stayed very busy. Today, I rarely hear Lincolnites talk about going to Valentino's. Instead, if people say they went to one of the restaurants, it tends to be because "Uncle Bob" from out of town wanted to go there because he only gets to go once every three years. Come to think of it, I haven't been to a Val's restaurant in three years -- not since we went with our friends the Lutfiyas from St. Louis who, as former Lincolnites, feel it's their duty to go to Val's and Runza whenever they get back in town. Are former Lincolnites doing more to keep the Val's restaurants open than are current Lincolnites?

Can anybody explain to me why there is still only a single Famous Dave's in town (at Southpointe, 27th and Pine Lake Road). I would have expected two more Dave's in town by now. There's certainly a demand for it; according to my sister, the wait last night at 5:00pm was an hour. I realize Lincolnites eat earlier than folks in a lot of other places, but already an hour wait at 5? That's insane!

I drove by 9th/10th and Van Dorn yesterday for the first time in a few weeks. It sure looks weird with so many trees removed in preparation for this spring's construction work on the south side of the intersection. Now if the new buildings on the north side of Van Dorn would ever get finished -- er, started -- it could make for a completely transformed intersection.

Lincoln's own Tabitha was featured on a NewsHour story about the "Green House" movement in elder care. Hat tip: beerorkid

A Lincolnite dropped me a note asking if I have any recommendations for where to purchase a new laptop battery in town. I don't have much experience with purchasing batteries -- not beyond AA's, anyway -- so I'm turning to you folks for help. Where in town would you recommend a person go to find a new laptop battery?

It's official, Time Warner Cable customers: no refund for you. Well, not on a city-wide scale, anyway. All complaints about TWC's "Navigator" DVR software will be handled the way they've always been handled -- one at a time. I would hope that anybody who has had a poor experience with Navigator would have already been compensated and/or switched to satellite. If you haven't, what are you waiting for? A couple months ago I had a customer service problem with TWC. Here are some tips to help you get what you want:

• Know your problem. Be specific and accurate.
• Don't exaggerate. If you exaggerate the customer service rep will just roll her eyes at you. Tell it like it is.
• Be patient. Losing your cool won't help your cause.
• Be nice, especially to the folks low on the ladder. They aren't the ones you're angry with.
• Don't expect too much help from the customer service rep. Some companies give their reps a lot of power, and some don't. Time Warner appears to fall into the latter camp.
• Know what you want, and tell them. Be prepared to bargain a little. Make sure your demands are reasonable; don't aim too high, and don't settle for less than you deserve.

Here is an excellent example (ending contains foul language) of a customer support call that is almost perfectly executed. It's funny, sure, but the guy gets a lot of things right.

Ahh, good ol' Ernie Chambers. I have celebrated him many times. But it's times like this, when he calls opponents racist when they disagree with him on issues of race, that he becomes a tough person to defend. It's unfortunate to see an orator like Senator Chambers resort to petty ad hominems to make an attack. Bitter Ernie is so much less persuasive than Creative Ernie.

Take a moment and think about what time of day you think kids are most likely to get into trouble with the law. Got your answer? Now compare your answer with Chief Casady's graph. Were you close?

I've written in the past about some poor customer service experiences. Here is a recent good experience. For various reasons, The Missus and I are re-evaluating our insurance coverage. One thing we swapped was our car insurance. Formerly we were with Geico. We didn't have any problems with Geico, but we found a better (read: cheaper) deal elsewhere. When The Missus called, the telephone rep was courteous and she came across as genuinely disappointed to have us leave. But here's the kicker -- she didn't grovel or mope or kick into high-pressure gotta-get-them-back mode. She said, basically, "we're very sorry to see you leave, and we wish you the best with your new company". A couple days later we received a letter confirming the cancellation of our service. The letter, too, was written in a "sorry to see you go, we wish you the best" sort of tone. I really appreciate that Geico didn't launch an all-out assault to try to beg us back, and they didn't try to make us feel like we had made a poor decision. Quite the opposite: they made us feel like we had made a good decision. Now, that might seem backwards to you, but I think it's great. Rather than leaving Geico with feelings of doubt, uncertainty, confusion, and even anger, I'm leaving ... pleased. That's exactly what they want. Because when it comes time to review my insurance options in the future, one of my first thoughts will be "Those Geico folks sure were nice...". Have you had a good customer service experience lately?

In a city like Lincoln, four domestic violence deaths in four months should raise some eyebrows. I doubt it signals any sort of a trend that we need to panic about -- after all, with numbers as small as Lincoln's, a spike in the data is as inevitable as it is noticeable -- but it still offers the sort of "window of opportunity" that local anti-violence groups will probably want to take advantage of. Here's hoping four is the end of it.