Got 45 Minutes to Spare?
By: Mr. Wilson on
December 1, 2011
The Missus and I ate at the new PepperJax (27th and Pine Lake) last night. We waited in line a whopping 45 minutes. Yikes.
First off you may be asking, "Mr. Wilson, why would you wait 45 minutes when you could have just scooted over to Cheesesteak Grille at 16th and Old Cheney and had a perfectly delicious sandwich from a small, local joint?". That's a reasonable question. I have two answers. Had I known I'd be standing in line that long I would have gone elsewhere; the line didn't look that bad. And I wanted to give P'Jax a try. I figured a little standing around wouldn't kill me.
The bizarre thing about the long wait is that the line wasn't even all that long. (For perspective, when we arrived the line was backed up to the front door.) I've waited in similar lines many times. Heck, when I went to UNL the line at the Union's Subway location at lunchtime used to be at least that long every day, yet they managed to get people through in about ten minutes. The ordering process isn't the same at each restaurant, but it's comparable enough that it makes me baffled at the 35 minute difference in service times.
No doubt you want to know if it was worth it. ... Kind of?
Look, I love the customization options available to diners. There are plenty of cheesesteak-friendly toppings available. They can be added on the grill or placed on the sandwich post-grilling. There are several sauces available, most of which I found to be very tasty. You have non-philly options if that's your druthers. In short, the whole concept just works for me.
But my sandwich itself -- a steak philly with onions, mushrooms, green peppers, and jalapenos -- was merely good. Now don't misunderstand me here. I'm saying the sandwich was good. I would gladly eat another one, today even. (Who's buying?) But I won't wait 45 minutes for good, particularly when there are perfectly good burritos (Chipotle), pastas (Noodles & Co.), and burgers (Crave) right next door. The biggest complaint I have about the sandwich is the meat. It was surprisingly chewy. I don't order a philly for a jaw workout. OK, it wasn't that bad. But right away my first couple bites took longer than expected to process. I was surprised.
Again, don't take away from this that I hate the joint. I don't. Far from it. I will happily go back. But if the line is more than a handful of people deep, I'll steer elsewhere. There are only a few foods I'll wait more than ten minutes to order, and frankly this isn't one of them.
UPDATE: LiquidRetro's take on PepperJax