Lincolnite
Jake Rhymes with Cake had a bit of a
run-in with the TSA at Pittsburgh International Airport. I'll say this first: his comparison of his incident to the movie
Rendition is way over-the-top. Let's be honest, the two situations aren't even close.
That doesn't mean Jake's experience isn't serious, however. The relatively minor damage to his laptop isn't the issue. Accidents happen, and it sounds like the guard who dropped his laptop just goofed. But then the guard did not respond properly according to Federal regulations. He should have either told Jake how to file a claim, or he should have directed Jake to the supervisor. The supervisor also responded contrary to Federal regulations. She should have told Jake how to document the damage and
whom to contact. Taxpayers are out a few bucks for the damage, Jake goes home satisfied that the problem is in the resolution process (but not happy about the damage), and the guards go on about their day. Problem avoided.
Of course that's not how events unfolded. If you follow TSA-related stories in the news and around the web, you'll know that TSA officers are not known for their competence, their consistent adherence to regulations, or their desire to protect civil liberties. (Or, for that matter, their
desire or ability to ensure travelers' security.) Sadly, Jake's situation is but one of countless similar situations, and it will be quickly forgotten as a result. He may end up being reimbursed for the damage, but that's beside the point at this juncture. Law enforcement and security personnel have to get these things right the
first time. Getting it right only after the victim spends hours forcing the issue is morally equivalent to never having gotten it right at all. In this case, what could have been a complete non-event instead becomes yet another example of TSA officers on a power trip.
Now, to put a local spin on this, my interactions with TSA in Lincoln to date have been, at worst, neutral. Some of the officers have an unnecessarily customer-unfriendly demeanor -- I'm not looking for Cold Stone-style singing, but "Good morning" would be nice -- but I haven't experienced anything resembling misconduct. The officers appear to do their job, and they do it relatively efficiently.