Aaargh, Alltel's cell phone service has been crappy these last few days, and it was especially bad yesterday afternoon and evening. Unconnected calls; calls that say they connect but never really do; calls that connect on the caller's end but not on the receiver's end; incorrect caller ID information; and so on. I haven't had problems with my cell phone service in ages so I'll give them a break for now. But that doesn't mean this customer doesn't expect an apology of some sort. I accept apologies in the form of discounts and/or service upgrades.
Unsurprisingly, Alltel's website is silent on the problem. The LJS comments, not so much.
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Working with networking gear for a number of years has changed my views on unplanned outages. Whether it be a cable tv “burp” or a power outage…I’ve learned someone is truly trying to fix the problem, and I’ve learned to be very patient. A lot of times it’s a “that’s never happened before” problem.
Heh, I was at a show Friday night and someone called my wife’s phone asking for some guy. It was my phone on her caller ID.
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