iDisappointment

November 14, 2008 at 1:13pm By: Mr. T Posted in Mr. T's Den

I have owned both a 1st and 2nd generation iPod Nano, and used them both heavily for at least 18-24 months until they eventually wore out. This has made me a pretty loyal fan of iPods over the years, especially since other mp3 players I have owned have broken in a matter of weeks or even days.

I am disappointed that my 3rd generation Nano, which I bought less than 7-8 months ago, is now pretty much broken. It is not worn down from wear and tear. Instead, the touchpad has prematurely stopped functioning properly about half the time, which pretty much renders the entire thing useless. Yes, I have tried restoring it several times and that doesn’t do anything. Being someone who constantly uses my iPod, the past week has been a bit of a drag. Although I do have an old SanDisk Sansa that I can use, its bigger than the Nano, can’t hold enough tunes, and I haven’t found a client that works well with it to manage my music and podcasts (compared to iTunes, Rhapsody completely sucks – which was the recommended application for the particular Sansa model I have). 

The other day I called a somewhat well-known local store in town which has advertised that they repair iPods. I asked them if they could take a look at my Nano. The person who answered the phone said they repair iPods, and then began talking to the iPod repair guy in the background. I overheard the repair guy say: “3rd gens? I’ve ruined those trying to open them.” No way I’m bringing my iPod to that place! And even though I have successfully taken older Nanos apart on my own, I’m not about to try it with my current one. These 3rd gens are way too streamlined to try and attempt to open them on your own without the right expertise and tools.

So my question to any takers out there is this: Has anyone taken their iPod in to a local store for repair? What have been your experiences? Has anyone sent theirs in to Apple to have them fixed? Any luck?

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The Comments

Mr. Wilson November 14, 2008 at 2:32pm

Have you tried using Songbird to manage your music collection? It’s technically in beta right now, but there is a release candidate available.

JT November 14, 2008 at 6:37pm

your ipod is in apple warranty for 1 year… why wouldn’t you just send it to them?  They will either repair it or send you a new one….

You dont even have to pay shipping, they send you a box with prepaid shipping in it.

iPod Repair Guys November 15, 2008 at 5:57am

hey there. one company that knows ipod repairs (and apple ipod nano repairs) is ipodjuice.com.

They are a good company and fixed my ipod nano 3rd generation, but they warned me in advance that they replace the back plate (silver) with a brand new one since that does get bent in the process - no other way, they said, and i believe them.

They even sent that bent plate back along with my ipod nano as a momento grin

So i guess there are some people who say they can repair ipods and some companies like ipod juice that really can.

iPod Repair November 16, 2008 at 2:27am

I think ipod repair companies have an obligation to tell you in advance of these things.  i used them too and they did a pretty good job for me, too.  their video was really really helpful and in the end made me decide to use ipod-jiuce.  ok thanks.

Mr. T November 21, 2008 at 11:57pm

JT - I was trying to avoid this option as I passed the time limit in which I could get free shipping (6 months into your warranty you have to pay shipping at $29.95), but I’m still within the 1 year mark as I bought it in May.

I did find out however that I can just take it to an Apple store, and they will replace it on the spot. You still have to pay the $ though to have it sent back to Apple (grumble). So anyway, tomorrow I’m off to Omaha to the Apple store. Hopefully, this should take care of it.

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