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Thursday Night TD Ameritrade Goodness

May 22, 2009 at 2:38am By: Mr. T Posted in Mr. T's Den

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I’m not normally one to gush about good consumer experiences on a usual basis, but I do believe that one should give kudos when it is due. Good customer service can make a big difference, especially when many options among competitors are available. Just ask the computer or mobile phone companies.

I contacted TD Ameritrade earlier this evening with a question about my investment account. After some fairly usual troubleshooting talk and polite chit-chatting about trading fees, the customer rep on the phone gave me 20 free trades to use over a 2 month period. At $9.99 a trade, that’s roughly $200 of free money. I took down the rep’s name, and sent over an email to his manager noting how pleasant the experience was.

I’ll never say a bad thing about Pete Ricketts again. The guy knows how to run a company’s customer service.

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