About a year ago, I decided to sign up for Dish Network. I recall speaking with the salesperson Charles, who told me I could get discounted service after submitting a rebate. On the contract, it stated that the discount would only apply for ten months, and then it would increase to a normal fee. I was not told this by phone, and was under the impression that it the discounted price would extend through the contract term. Nevertheless, I should have read the contract, especially considering that I have been in the legal field for awhile. I also found out that the Dish Network does not provide insurance for “Acts of God” that affect the equipment, so if your homeowners insurance does not cover it, you are in big trouble (a hefty amount). Again, it was in the fine print. I have no real problems with any of the above, except that I feel the company above is a little shady. Maybe a verbal bait-and-switch deal, but I did sign the contract. My mistake still. Buyer Beware.
What I had a real problem with was Charles at All Digital Solutions. When I contacted him to ask questions about the above, he became very irate. He stated “lets cut to the chase.” When I said I wanted to “cut to the chase” and address my concerns, he stated I was not making him any money, AND HE HUNG UP ON ME. This was so incredible, I am still shocked. This man was so unprofessional, and showed such a lack of good customer service skills, I would recommend that people avoid doing any business with him or his company.