Time Warner “Holds Back”
One of the Journal Star’s headlines in this morning’s paper, ”Time Warner holds back information from advisory board”, seems designed to elicit a particularly negative response from readers. But to me, the information that Time Warner declined to provide isn’t very shocking. The company answered “unknown” to questions about how many customers had or are having problems, and how customers have been compensated for their problems. Regarding the latter, the company said the information is “confidential and competitively sensitive”. That makes sense to me.
That’s not to say that I am defending Time Warner for providing a defective product. But put yourself in their shoes: would you willingly release information about your company that could be used by competitors to harm you? I sure as heck wouldn’t. Nothing short of a court order would get me to release that information.
Without seeing all of the questions posed and Time Warner’s answers, it’s impossible to know just how cooperative Time Warner was overall. The Journal Star doesn’t offer any information one way ("the remainder of the company’s answers were complete and informative") or the other ("most of the company’s responses were short with minimal information"). If they were obstinate all the way around, well, heck with ‘em. If, on the other hand, they offered 57 generally helpful responses and refused to answer just these 3 questions, I have a hard time getting worked up.