The City of Lincoln's new ACTION online complaint management program is a laudable step in the right direction for government transparency in this town. After a very superficial peek at the system, I have to say that I am pleased by its simplicity. Now I just need to come up with a complaint so that I can try out the submission and tracking process. Does anybody out there have a complaint we can follow?
My only disagreement with the program at this point is the name. I'm not a fan of contrived acronyms, which ACTION -- Acting with Citizens to Improve our Neighborhoods -- most certainly is.
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