Evaluating the Competition: Internet Edition
I have really had enough of this Time Warner cable television talk—the latest news is that the Cable Television Advisory Board wants to study how to bring competition to town—but it got me thinking about competition in the internet access arena. Most people think the only two high-speed internet access options are DSL through Windstream and cable through Time Warner. But there is at least one other company that offers both: Internet Nebraska. As I understand it, Internet Nebraska basically resells services offered by Windstream and Time Warner, but for a cheaper price. The downside, from what I hear, is that customer service can be a pain because you essentially have to work through two companies instead of just one.
Have any of you used Internet Nebraska’s internet services? What was your experience?
I have always wanted to give them a try, but honestly, one thing more than any other has caused me to hold back: their website. It is outdated in all sorts of ways, and it has been outdated for years. The content seems reasonably current, but the design and communications methods scream 1998. A company that does its business on the internet should “get” the web better than that.