Aren't new technologies and computer systems typically supposed to
improve the user experience? Why, then, is Nebraska's DMV managing to
provide worse service now that they have put new systems in place? I suppose we should have known problems were in store when
a blip in power was enough to cripple the system for a few days.
DMV horror stories have always puzzled me. What's so difficult about what the DMV does? It's not like the DMV's workload is any secret; it shouldn't be difficult to determine, within a reasonable degree of accuracy, how many people need to be served. And the concept of customer service is no secret. Plenty of organizations, government and private, have figured it out.
For what it's worth, my personal experiences with the DMV have been acceptable at worst. Knock on wood.