The article is headlined "
Local man has some struggles with bus system". Frankly,
everybody has "some struggles" with Star Tran. Tag Jackson's problem is he sometimes can't get drivers to notice him. That's a big problem when the bus is your only way around town.
Having been a daily bus rider for five years, Mr. Jackson's core complaints -- that drivers sometimes don't see people waiting, and some drivers are jerks -- are valid. StarTran's rules allow riders to wait at almost any street corner in the city. That's a lot of territory for drivers to scan. It's not surprising that drivers miss a person or two now and then. I've been missed; I've seen others get missed; if riders are awake, they usually holler out to the driver, who then stops a block or two late. And as for a couple of them being jerks? Well, yeah, some people are jerks. A few drivers are naturally jerks, while others only become cranky after an especially rough day filled with more-annoying-than-usual riders. It happens.
One things gets me, though. StarTran's drivers know "the regulars". Not just daily riders on a particular route, but riders with unique characteristics who rely on StarTran to get around town. Mr. Jackson is one of them, and I could easily name two dozen more. Spend a month riding the bus and you'll be able to pick out most of them. "The regulars" are easy to spot around town once you have met them. If drivers are, as Mr. Jackson asserts, missing those folks, something is wrong.
StarTran head honch Larry Worth is unapologetic. He blames Mr. Jackson's woes in part on Mr. Jackson's large scooter. What that has to do with drivers not picking him up, I don't know.
I do know that I don't want public officials making comments like this: "He’s kind of a hard-headed guy, to be honest with you." Come on, Mr. Worth. That's just tacky. Let's try sticking to the issue and not resorting to name-calling, shall we?